For all full priced items, you may return products to us for exchange or refund within 7 days of receipt of the products, provided that the products are unopened and unused.
We do not accept returns for items on sale, experience packages or gift vouchers.
To return an item, please email us with your order number and item/s you wish to return, and we will provide you with a reference number and a return shipping address for your order.
Once we have received the returned products, we will notify you via email of your entitlement. If you are eligible for a refund, we will process this within 7 business days.
Products that are correctly returned in accordance with the details contained within this page will be credited to the purchaser’s funding source.
The shipping costs incurred by the purchaser will not be refunded unless a product is faulty or delivered as a result of our error.